Customer Reviews

At Miller’s, we always go the extra mile to provide 100% satisfaction to our customers. We find it absolutely rewarding when our hard work is appreciated and clients return the love. Check out what our customers in the Hampton Roads community are saying about our exceptional home comfort services!

Excellent2902 reviews
Excellent2902 reviews
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Ryan L
2 days ago
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Edward did an amazing job! He is very knowledgeable and skilled, and was able to perform some preventative maintenance that will ultimately extend the life of the HVAC. Highly recommended! Thanks so much:)
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Lancer
3 days ago
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Gregory was very professional and knowledgeable during the service given to my HVAC system.
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J P
6 days ago
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I switched over to Millers to install my HVAC this summer and they did a great job and just had them out today for a few plumbing issues and they were fast, reasonable, and professional. Mike and Shawn make a great team and were very personable and professional. I even signed up for the annual plumbing contract because I was so impressed.
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Hilary S
7 days ago
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Excellent, prompt, thorough service every time for my two mini splits. Strongly recommend getting the service contract, it has more than paid for itself. Techs are always friendly and efficient.
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Cutler R
8 days ago
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The entire team has been outstanding, Dominic, Sincere, Mike, Ryan and Sean. Thank you!
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Christopher S
10 days ago
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A technician from Miller's, Rodrigo L., came out for a regular maintenance visit on our two units. He was able to find where a drain line exited our house where five other technicians didn't. He went above and beyond and explained everything well and you could tell truly cared about the work he was doing and my understanding of the service. This gentleman is a true asset to the company and we hope he's our tech going forward! He represents Miller's incredibly well.
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Amy B
14 days ago
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Tech was here w/I the window and was respectful and pleasant Completed his evaluation , informed me of the problems then went straight on to fix I have a Service plan
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Matt G
15 days ago
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Alfredo is a rock star tech ... He came out looked at my AC unit told me what was wrong with it. Very professional and friendly... Definitely we'll use some again
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Mahlea G
15 days ago
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Tristan Gillus was awesome! Great customer service.
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Ann R
16 days ago
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Eric, field supervisor, very patiently explained the types of HVAC Systems that Miller’s offers. An advantage that Miller’s provides along with maintenance of the heat pump is a home check from a plumber and an electrician. A definite advantage for a home owner.
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Zach F
20 days ago
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We had a full Heat Pump replacement on our upstairs unit due to install errors from a previous company that killed our last system. We paid a relatively large sum of money for the Heat Pump replacement and complete ducting replacement in our attic and I am completely impressed and satisfied by the work. Dean is professional and very skilled, I probably paid a bit more than I would with another company but it was worth it to have people who care do the work. Could not be happier, Recommend Miller’s and be sure to ask for Dean.
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Dwight C
23 days ago
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I have a legacy boiler/baseboard heating system. Millers installed a new aboveground fuel tank, conducted maintenance and repairs on the boiler, and re-wired the main thermostat to now use the boiler heat as EMER heat (from my Heat pump system they also installed 4 years ago.)
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Dottie
26 days ago
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I had plumbing issues. Mike and Shawn came out. Fast! Two great guys,very funny and they work really well together! I don't like buying new when I know my plumbing issues were savable. Mike gave me options from the simplest fix to Total replacement. I will always ask for Mike and Shawn when I have plumbing issues. Good job guys and thank you very much!!!
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Kelly J
27 days ago
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Excellent semi -annual service check. Maintenance technicians - Edward Bennett & D'allah Keeling were top notch & terrific.!!
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Drew J
29 days ago
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Here's a 5 star to make up for Julie's 1 star. We love Oliver. Whoever created this new radio ad. Touche. Absolute greatness. Listening from Northumberland Virginia. As a contractor, if I ever need HVAC. Millers has my buisness
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Walter S
30 days ago
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+6
Millers Heating & Air Conditioning is A+++. The best decision me and my wife made was selecting Millers first to inspect our newly purchased home which had original 2004 HVAC system. After living in it for almost 2 years we contracted Millers Heating & Air Conditioning to inspect our system. Jacob HVAC Tech was great in assessing our original 2004 HVAC system . Several months later the AC stopped working and Emily dispatched Mike HVAC Tech out the next morning and got our AC back up in 93° Temp. We then met Aaron the same day, who assisted us with selecting the Best HVAC Heat Pump + Furnace package for our needs. Then the next Morning Everette, and Phillip came to our home and completed an expert installation of our complete HVAC system. These Techs were The ' A Team ', smart, technical, courteous, and neat. They completed everything in one complete day which I considered extraordinary. You can't go wrong with Millers Heating & Conditioning in a crunch they answer there phone, dispatch honest reliable assistance, and I checked pricing in the market, Millers has competitive pricing, and the have top Name Manufacture Brands. They continue to support your service needs, so you never have to worry about any upcoming issues. We are Happy Campers !
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Tracy M
31 days ago
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I’ve used Millers for years and have always had a great experience. They’re reliable, professional, knowledgeable, and always easy to work with. I highly recommend them for any HVAC needs!
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Rose V
34 days ago
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Love Oliver, love the commercials, they remind me of the early 2000's comedy TV blocks I used to watch growing up as a child myself. To the people complaining about the ads and leaving one star reviews, not sure if you're trolling, but....you do realize you can turn your radio off if something upsets you, right? Keep up the good work, Miller's Heating & Air Conditioning! ❤️
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Daiquan A
50 days ago
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Miller's Heating & Air Conditioning was exceptional! Our AC went out suddenly and my wife and I were left scrambling for options. Miller's came out quickly, gave us a thorough assessment at a good price, and even set us up with a portable AC while we waited. The full HVAC replacement was done fast, and the whole team was professional and efficient from start to finish. What could have been a really stressful time was made easy. Thank you, Everett and Philip, for the great work! We'll be using Miller's from here on out.
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David S
58 days ago
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The tech arrived on time and did what appears to be a very thorough and excellent job. He was a real gentleman and pleasant to have on property.
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Stephen R
58 days ago
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+0
Mike and Shawn were excellent. Both extremely professional and very helpful with all my questions. Showed up on time and knocked the job right out. Highly recommend both these gentlemen if you need a hot water heater replacement.
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Richard M
58 days ago
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The plumbers were efficient and extremely knowledgeable. They diagnosed a persistent problem we had been having, showing me what was needed and explaining what I needed to tell the Kohler customer service rep to get a replacement part for them to install (faucet discontinued). I have been extremely impressed by the maintenance techs and plumbers that work for Miller's. Highly recommend!
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James H
58 days ago
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If you ever need great service Above & Beyond what you expected call this company each and every one of them are out standing in their own way the price and quality of work out standing once again a special thanks to Adam and the crew to came to our home .
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Greg
58 days ago
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Service tech was awesome. Very professional and knowledgeable.
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John B
59 days ago
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Very professional and polite. Got my A/C up and running in minutes. Even aloud my Puppy Bingo to hang out with him while he worked.😀
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Donna C
59 days ago
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The technician, Mike, was very personable and took the time to investigate all options that could be causing the problem. Very happy with the service from setting the appointment with the person on the telephone to the technician. Signed up for service contract.
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Robin Y
60 days ago
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Tyrese was very helpful. He explained everything so I would understand what he was doing. Tyrese told me information that had never been explained to me in the 2 years that Miller's Oil has taken over from ET Lawson. Tyrese is an asset to your company.
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Marisa S
62 days ago
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From the first phone call to the installation, everyone that I have interacted with has been wonderful! I would highly recommend them over and over again.
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Jerrod M
63 days ago
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Have to say that we love the service Miller provides! They are always professional, and care about both our equipment and happiness!!
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Annie M
63 days ago
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I’ve used Miller’s Home Comfort a couple of times now, including for an issue with my boiler, and have had great experiences with them. They are professional, extremely knowledgeable, and easy to work with. Communication is always clear, they take the time to explain what’s going on and answer any questions, and they’re genuinely personable and friendly. It’s nice having a company I trust and can count on to provide great service every time. I’ll definitely continue using Miller’s Home Comfort for all of my heating and cooling needs and highly recommend them!
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Kimberley G
64 days ago
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Michael was professional, efficient and explained issue and cost to repair well.
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Amanda K
64 days ago
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Never had a bad experience with this company, from dispatch to the office to the techs that come out. Always very professional and courteous.
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Laurence T
64 days ago
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Scheduled a maintenance work today 9/9/26. They sent Rodrigo to do the job. Service was really good. He checked everything, cleaned the system well in and out. Made some honest recommendations. Rodrigo was also awesome guy. Nice and polite. Highly recommend!
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Michael F
64 days ago
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Employees were very knowledgeable and helpful finished the job tested the results and cleaned up afterwards
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Molly L
65 days ago
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Great customer service. Very knowledgeable technician. Explained all my options and listened to my needs. Easy to schedule
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Nicole T
68 days ago
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I called 9/3/26. The lady that answered the phone was kind and courteous. She set up an appointment for a tech to come out the next day 9/4/26 to look at our system. The tech (Matt) that came out was very kind and helpful in explaining that our system was too old and needed to be replaced. He answered our technical questions and set up an appointment for a supervisor come out and discuss our options moving forward with a new system the next day. We paid $109 for the tech to come out and this includes the visit from the supervisor for tomorrow. **UPDATE** 9/5/26 David came out to discuss out pricing options. He was prompt, kind, courteous, and honest. He looked everything over again and came back (15mins) quickly with what our options were. Unfortunately our cheapest option was $16K for both A/C (2.5 ton) & Heating brand new systems, lines, and some duct work for a 1165 sq ft house. Not something we can readily afford. They do have great financing options but it’s a lot to take in before making a final decision. We plan do a little more research before making a decision.
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John P
69 days ago
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TJ and Cody did a phenomenal plumbing repair outside in the heat. We really appreciated their professionalism and down to earth way of explaining their process. Thank you so much!
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John G
71 days ago
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On time, thorough inspection of the heat pump. Honest about repairs. Would definitely recommend and I will use again.
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Stella J
71 days ago
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Excellent customer service. Technician Brad is outstanding.
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John W
71 days ago
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Met Will Williams. Outstanding person and exceptional technician. Hope he will service our systems in the future.
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Melissa T
72 days ago
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Liam was so nice, polite, informative as he did his work. He did a GREAT job
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Steven M
72 days ago
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Honest wonderful company, hard to find honest people these days highly recommend, special thanks to tech Michael S,5 star guy
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David D
73 days ago
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Installed a Water Shut off system. TJ and Cody did the install on time, as scheduled and did an excellent job. Service manager Scott talked me through the process and what I should expect, help me sort through alternatives and clearly explained the pros and cons. Very pleased with the Miller Team and recommend them highly.
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Kimberly L
73 days ago
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We are very happy with the service we receive from Miller's. Will is very professional and personable. He answered our questions and put us at ease. We highly recommend Miller's. We are both veterans and it is wonderful to have a technician who is also a veteran! Thank you for your exceptional service!
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Matthew W
76 days ago
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Mike and Shaun showed up on short notice to work on a busted water heater that occurred while we were on vacation. While the unit couldn't be repaired, they discovered it was still under manufacture warranty and took care of the process for us. They worked hard to find the most cost effective solution for us. Excellent service!