Customer Reviews

At Miller’s, we always go the extra mile to provide 100% satisfaction to our customers. We find it absolutely rewarding when our hard work is appreciated and clients return the love. Check out what our customers in the Hampton Roads community are saying about our exceptional home comfort services!

Excellent
4.8
Based on 992 reviews
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Dakota B
Dakota B
Arthur and Austin were great. They went above and beyond when installing my new water heater. Arthur mopped my floor and cleaned lint from my dryer hose when he noticed it was full. These are the types of technicians you want to come to your home. Millers is lucky to have them as employees. Thank you!!
Timothy Boberick
Timothy Boberick
Scheduled a coil cleaning for our home with the anticipation of warmer weather being around the corner, we inherited an older unit when we purchased our home years ago and it is likely approaching 20 years or so, the technician arrived earlier than planned, which was great for our family and also gave us a very detailed breakdown on how much power and amperage the unit was drawing, and some options to remedy that if we chose. Not pushy at all, we politely declined and he proceeded to thoroughly clean the coils and was on his way, would definitely recommend to others and we will be using Millers Home Comfort again for our system needs.
Timothy Burrows
Timothy Burrows
1st time customer! I went to Miller's because of the advertisements I heard on the radio and how they would send you a Tech vice a salesman. Wow was I impressed with this company! Thier add is SPOT ON! The tech that arrived was extremely knowledgeable, very informative and solved the issue I had. I have used Miller's now and will continue to use them for all of my A/C and Heating as I feel they truly provide the customer the needed services at a excellent cost as well as amazing customer service.
Tanya Allen
Tanya Allen
I would recommend this company and their technicians to my family and friends. Starting with the first visit service call, (sorry I forgot his name), however very professional and knowledgeable. Which then led to Ryan coming to explain the system options and cost. Then the installers, all so knowledgeable, professional and polite. They know what they are doing. Jeremy, JJ and Chase. They are all assets to Miller's Heating & Air. They all explained the process and allowed me to ask questions if need be.
Robert Read
Robert Read
My working with the new Miller Oil Co, merged with ET Lawson was excellent!! My technician Aaron B. was almost too good to be true. His diagnosis was spot on, based on the history of my HVAC, and while involving a complete replacement, he was masterful in handling the contract, & financing apps, as well as handling the customer service with my tenant. What a great experience.
Carolyn Atwood
Carolyn Atwood
Josh was a delightful young man and so persistent and persevering to the end. He had a very challenging set of circumstances getting into my attic and was up and down over the washing machine umpteen times. He was so diligent and has my house cooling down quickly. I would highly recommend Josh. I feel like I've made a new friend.
Ian Brown
Ian Brown
Miller's came by our house a couple of months ago and helped us figure out what was wrong with our AC. Fast forward a couple months later and they quoted us with the same price. They even helped us with scheduling an appointment and getting a new AC unit installed quickly!Their tech was extremely friendly, helpful and professional.
Kupo Kupo
Kupo Kupo
It's hard to find good plumbers these days. He was very understanding and courteous just an overall great guy. Straight to the point didn't beat around the bush about anything. He knew exactly what he had to do and did it. Don't let this one go. Millers it's hard to find good plumbers these days.
G. Wagner
G. Wagner
Excellent customer service. Jason came recently with a great attitude and HVAC expertise. He was super professional and courteous. I call and they come immediately, troubleshoot for quality control and fix the issue for free with my purchase contract. Last Summer, I bought a York system with dual fans, stand alone unit and it has saved me hundreds of dollars so far. My winter bill was shockingly low just as they promised. I love them and as long as I’m in 757 they will always have me as a customer.
joseph gonzalez
joseph gonzalez
By far the best service I could’ve asked for. Eric and Chris were very professional, arrived exactly when they said they would, and made the time to answer every question I had. They finished on time with outstanding results. Once they were done, there was no evidence they were even there, aside from shiny new equipment and an extremely comfortable temperature in my home! I would absolutely recommend Millers and especially my install team! I could not be happier!
Robin Davenport
Robin Davenport
Having returned from a trip only to find my heating system not working, I made a call to Miller's Heating and Air Conditioning. Appointment was set up and arrived when they said they would. Brian was the technician that came and did the work. Awesome young man and thanks to him the system is back and running.
Nancy Long
Nancy Long
The tech that came out was on time, friendly and seemed to know his stuff. The receptionist that I talked to was pleasant and able to schedule me in quickly. The only complaint I have (and it’s not really even a complaint) is that the service seemed to be kind of expensive. I’m not sure what the going rate is so I’m not sure if this was a normal price or not but the job was done well and on time so I guess you get what you pay for.
Dylan Panizo
Dylan Panizo
Aaron was such a big great help, would definitely choose Millers again! Only issue is they said if we do same day purchase of unit, we’d get expedited installation. Installation got pushed back over a week the day after I purchased.
Margaret Dush
Margaret Dush
The men were excellent in explaining to me in detail the draining problem and what needed to be done to fix the issue. They were very polite and they diligently worked.They were 90 minutes late in coming to my house but they appreciated my patience. It was worth the wait!
Beth Larmour
Beth Larmour
I had Robert, Logan and Tylek replace an older water heater pipe in the basement. They were friendly, polite and professional and did a great job. Logan gave an estimate prior to the job and did not go over specified total. I appreciated that they made sure my dog was away from any doors or back gate before they went out for tools or equipment from the truck.
Sarah's Scholander
Sarah's Scholander
Josh was very thorough and took the time to explain our system to us as well as our options. As a new home owner I so appreciate the attention to detail and the time he took to educate us about our HVAC system during a servicing appointment! I highly recommend!
Elizabeth Parrish
Elizabeth Parrish
My first contact with this company: The initial voice, the face of the company, the person who most often controls if the customer will work with the company; was well chosen! In addition to the capable & empathetic “voice” that answered the phone, Aaron a seasoned, knowledgeable, kind technician was punctual & HONEST. For an experience no one wants to have— replacing a major system in your home. I felt I was in good hands.
JennyJackson74
JennyJackson74
I will recommend Millers to everyone. The install manager got everything moving smoothly from the moment he walked in. Bryan and Matthew did a spectacular job! When a problem arose Bryan handled it with ease and extreme professionalism. They are a well oiled machine.
John Bailey
John Bailey
Miller’s Heating & Air Conditioning arrived on time for the scheduled appointment for maintenance and tune up of my HVAC system. Service technician Leon is very friendly and knowledgeable. Leon took the time to explain the services he was providing and showed genuine concern to insure all my HVAC components will function properly through out the summer months.I am extremely happy with the service, professionalism and value Miller,s offers to their customers, thank you.John Bailey in Portsmouth, VA.
Alyssa Shoemaker
Alyssa Shoemaker
We’ve been customers of Millers since 2021 and have never had a bad experience! Today we had an appointment for maintenance and cleaning with Walker who was awesome! He cleaned the unit and made sure everything was squared away before the spring and summer season approaches! Though we needed a part ordered, Walker was able to discuss the problem and solution and was very informative and professional! The follow up call from Anna was great as well! I’ll always recommend Millers to anyone. Great service every time!
Christopher Cole
Christopher Cole
Awesome customer service. Technician was prompt and on time for his early morning appointment. This was my first inspection/maintenance on my newly purchased home and he walked me through all of the nuances of my A/C system so I could understand what was be done and why. I’ll definitely recommend Millers Heating and Air Conditioning to others in the future.
Alain Parcan
Alain Parcan
Contractor was extremely polite and knowledgeable. Took the time to explain the issue, address my questions, troubleshoot it with me, everything you could ask for. AND was super understanding about my over energetic dogs! Looking forward to continuing to use Millers
Richard Manolio
Richard Manolio
The tech was efficient and very knowledgeable. I had several questions which he answered, showing me how to deal with the problem for myself in the future. I have been extremely impressed by the maintenance techs that work for Miller's. Will continue my annual maintenance agreement without any concerns!
Malcolm Rowe
Malcolm Rowe
This is my second time using Miller's. I previously had them service my hvac system. This time I had a tankless water heater installed and Miller's provided excellent service. They were easy to contact and Ryan answered all my questions without hesitation. They were swift and tidy. I have zero complaints and will definitely use their services in the future.
Rhett Epler
Rhett Epler
I had a rough start with these guys. However, they fixed the issue and they have bounced back beyond my expectations. The techs are sharp, the customer service is helpful and I even had a guy over here today (Leon) who fixed my unit in the rain. He put a tent up and worked for four hours on a Sunday. I would recommend Miller's.
Marion Long
Marion Long
Tim was great, he came out and spent a good amount of time doing a winter seasonal check on our two HVAC units. He took a bunch of pictures and explained everything to us. He let us know what needed to be addressed now and what could be done later. I felt like he was not trying to oversell us on anything we didn’t need. great service and would highly recommend.
Roger Crider
Roger Crider
Mike, the HVAC technician from Miller Oil competed our first inspection of our Heat Pump since it was installed. He gave me a full explanation of his thorough checklist finding everything to be in good order. I continue to be very pleased with the installation, service, and communications from this company.
Phoenix Rose
Phoenix Rose
Extremely satisfied with their service. From the first phone to months later needing service and scheduled maintenance. Everyone was courteous and pleasant and made me feel like they cared. Warren arrived today to complete scheduled maintenance. I received a reminder call the day before and a call from him when he was in route. He arrived as stated. Was pleasant and courteous. He did a thorough inspection and addressed my concerns and questions.
Gantous Gantous
Gantous Gantous
Tim H. was thorough in his inspection of our heating and cooling equipment. He answered all of our questions and pointed out and explained what was wrong. Really appreciate the individual service and consideration. We’ve used Miller Oil for 15 years.
Diane Kane
Diane Kane
I'm very happy to report that Miller's Heating & Air Conditioning did a fantastic job on my bathroom remodeling. Before my move to Williamsburg, I was used to contractors who showed up when they felt like it. They would take a small job, like mine, and then stop in the middle to take a bigger job and one never knew when they would return.The crew at Miller's were great and always on time. They chose items that fitted my health needs as well as the ascetics. I would recommend them to anyone. I now have a beautiful, safe, and functional bathroom that suits all my medical needs and more.
DeAnne Padgett
DeAnne Padgett
My tech, Aaron Brunson, was awesome!! He called and let me know when he would arrive and he was on time for my boiler inspection. My inspection came with bad news but Aaron took the time to sit down with me and show me pictures of my system and explain it all thoroughly. I greatly appreciate the time he took to spend and explain things.
Norma St John
Norma St John
Aaron Brunson came to my home for the annual maintenance check on my HVAC system. Aaron was very thorough as he examined everything. My system is old and unfortunately, will need to be replaced. Aaron is very knowledgeable and was most kind as he showed me the areas of concern and he was so very patient with me as he answered my many questions. He offered options for repair and replacement and we discussed the pros and cons of each. Once I made the decision to replace the system, Aaron took the time to call Millers and make an appointment for a Sales Rep to come back tomorrow to discuss the system that will work best for my home. I appreciated Aaron’s knowledge, professionalism and kindness. He even put up with my golden retriever following his every footstep demanding that he pet him and throw his tennis ball for him !!! Now that’s going above and beyond !!! Excellent customer service !!!
Robert Rhodes
Robert Rhodes
I was very pleased with the service that I received from Miller’s. I was contacted the night before my appointment, and also when the technician was on the way.The service technician, Tim H., was friendly and knowledgeable. He explained the service that was performed, and offered some advice and recommendations for improving the efficiency of our HVAC.We were impressed with his thoroughness, and will definitely use them again.
Robin Lamb
Robin Lamb
Aaron Brunson was the technician scheduled to do my yearly heater maintenance. He was awesome. There were a couple of issues with my heater that he suggested be taken care of - adjusting the gas pressure settings and install a new programmable digital thermostat. I am impressed with all the features of the new thermostat. In addition, I've problems with receiving telephone calls from Miller's and he suggested how to fix my cell phone and now everything is working great.
A B.
A B.
This is an exceptional company. You will not regret choosing them. Their service people are always so kind and professional. They even have shoe covers they wear in the house, which I really appreciate. Thank you Miller's services!!!! Thank you Jerry and Tim! Fantastic 😊
PmprShf
PmprShf
The office staff keeps you informed as to when the technician will be there. Gavin is absolutely an amazing young man, very knowledgeable, and you can trust him to do the service and do it correctly! I’ve seen so many technicians who just act like they are working and either mess something up, or don’t even do the service. Not Gavin! So glad I have Miller’s to check on and service my system…TOP NOTCH!! Highly recommend!!!
Jeffrey Crangle
Jeffrey Crangle
We were concerned that our newer system was not working to its fullest potential. The Miller's technician that came over made some adjustments and installed a thermostat that was more compatible with our system. Our technician Taron was the best! He took the time to fully diagnose our system and now it is very apparent that it is running efficiently.
Tasha Garcia
Tasha Garcia
I contacted Miller's because I had a lot of heat upstairs and no heat downstairs. I received an immediate appointment that fit my schedule. The scheduleer contacted me the day before to confirm my appointment and the day of to let me know a technician had been dispatched. Gavin promptly arrived and put on booties as to not track outside to the inside. He quickly assessed the issue, took pictures, explained what was happening. He provided me with options that included pricing and longevity of each option. He was quiet, efficient, and worked to resolve my issue. I could feel and immediate difference in temperature in the house! Highly recommend for customer service, efficiency, professionalism, and scheduling!
mcneivra
mcneivra
Tim was an awesome help with our winter maintenance. He was friendly and used his time efficiently. Thank you so much! We continue to be happy with Miller’s!
Knightlyshadow1234 1234
Knightlyshadow1234 1234
The text always do a great job. They show you pictures of what's the matter and the Broken Pieces so there's no questions about what's happening. They make sure to give you several updates as they go so you can make decisions about how you want to approach repairs. Gentleman needed to get a part at the store and I'm like some other places he wasn't gone forever. Back within 15 minutes and working again. Overall a great experience
Billy Buitrago
Billy Buitrago
Aaron and Josh were excellent. They explained everything they did and why they did it. Reset system for best performance and took the time to make sure it was working properly. We will definitely keep using Millers and recommend it to our friends.
grumpy beagle
grumpy beagle
Had Miller's techs Walker & Mike out today to perform Fall maintenance on our system. From beginning to end of visit, they were professional, courteous, and respectful. They took great care to ensure maintenance was done correctly and completely, even offered to replace our filters, which is a big deal for me. I am getting to be that age where I should really stay off of ladders!! Walker found a problem with an improperly wired safety switch that is designed to shutdown the unit if the condensate drain line becomes clogged. Bottom line, if line had become clogged, we would have had water damage, etc in our attic. It is this attitude that sets Miller's apart from all other HVAC contractors I have worked with. They genuinely care!!!
eb26bayst
eb26bayst
I am always pleased to provide good feedback for where they companies, and Miller’s is certainly that company. On a routine for a visit, the technician, Terron spent hours working on three units. He found a short in one of the units that was difficult to isolate. He called for help which came fairly quickly and they resolve the problem at minimal expense.Kudos to your team and the technicians that you send, which have all been universally good. They are also polite and clean up after themselves, which is an added bonus!
Linda G
Linda G
My Miller Oil maintenance contract now includes not just my oil burner but my A/C-heat pump system (I have dual fuel). So convenient to have both systems covered by same company.Miller Oil quickly scheduled me for service within a day of calling. Aaron was on time and able to replace the part that day. He had my A/C system up and running within the day. I appreciate that Miller Oil sends a technician who has previously worked on my other system. Aaron was polite, answered all my questions, and was thorough in repairing the system and ensuring system and vents were all working properly. Thanks Aaron!
Scott Dickinson
Scott Dickinson
Annual furnace check. Walker was on time and extremely professional. Great technician. Very thorough. Found a very small gas leak. Repair cost was reasonable. Repaired and test sat. Look forward to continuing to use Miller’s
Charlie
Charlie
Had Miller's come to take care of what is otherwise a pretty simple problem.The technician was professional, courteous and skilled.They are very responsive in taking care and they have follow-up to boot!I believe this is a solid company that I'll most likely continue to use.We're I going to make a complaint, it is on pricing. That's a 2-edged sword:Pay higher price for skilled, professional help or save a few bucks and deal with a guy that just finished his beer on the way over...not a terribly hard decision to make; obviously pay for the skill.It was rather refreshing to have someone show up on time and have a clue.I recommend Miller's for your HVAC needs. I think you'll be happy.Note: I'm a construction superintendent, I have 45+ years in the trades, I can say that by the example I've been given, Miller's is better than a safe bet.
Gloria Jackson
Gloria Jackson
My husband & I were extremely pleased with the service we received by Walker today. He was very professional and thorough with the inspection of our system. As a result, we feel confident that we are more than ready for winter weather!
Terri Portela
Terri Portela
My tech (not sure if I can name him or not), was absolutely fantastic! He was very thorough while checking my system and went over everything he found - even showed me pictures for a better visual. He explained several options for me and then completed the work and even helped me get set on a website for my thermostats. He was very professional, neat, considerate and knowledgeable about his trade. I am so please that I called Miller’s and will definitely be getting on the service plan.
Judy Agustin
Judy Agustin
OUTSTANDING!!! Millers Heating and Air Conditioning sets the bar high in quality service and customer satisfaction. Their technician, Teron, is a consummate PROFESSIONAL. Very knowledgeable, thorough in his work and went the extra steps to ensure we understood the problem and the various options for solving your issues. His actions indicate that he really cares about his customers. You will have the assurance of a comfortable hone.
Andrea Denault
Andrea Denault
From my initial call to Miller's until my technician Leon left, the entire experience was pleasant. Everyone I spoke with was very polite. They called to remind me about the appointment, provided updates on the service date and called prior to arrival. Leon was friendly and polite, was able to fix the immediate problem and advise me of potential future issues. I have nothing negative to say and would recommend Miller's to friends and neighbors.
Amy Hobbs
Amy Hobbs
We made an appointment for a check-up maintenance visit from them back in July and the appointment was made for 9/13. They apologized for the wait (we expected it due to the time of year) and even called once to see if we wanted an earlier day when one became available. The woman I spoke with was always courteous and cheerful. Our tech today, Gavin, was also very professional, arrived on time, and was done with the maintenance on our 2 aging units in just a few hours. He talked me through the processes of what he was doing, showed me pictures of his concerns with parts he felt needed replaced, and answered my questions well and thoroughly. He was also very understanding of our 2 crazy dogs, giving me an extra call to let me know he was close so I could get them out of the house! I highly recommend Gavin and Miller's for their work, professionalism, and responsiveness. If the cost for the work can be found cheaper elsewhere (and I honestly don't know if it would be!), why would you skip professional, timely, and good work to save a few bucks. The bill was honestly right around what we had expected and felt there were no surprises.
Gerald Allen
Gerald Allen
Tim was prompt and professional. He explained everything he was doing and what he would recommend. He went above and beyond to make sure our system was providing the best performance possible. Highly rated and recommended!!
Jeffrey Quartararo
Jeffrey Quartararo
Very friendly and professional technician, knowledgeable of task and equipment.Quoted prices for some repairs are inflated. $350 for a capacitor is a bad price and well over-inflated given the low cost of the part and ease of install. Other quoted prices for safety switches seemed more aligned with the complexity of the task. Overall, I trust them to do good work the first time but have to be careful about blindly accepting the quoted prices.
Kyrstan Mawdsley
Kyrstan Mawdsley
I cannot recommend Miller’s enough! They are always on time, professional, knowledgeable and respectful. They have saved us so much money ($3600 to this day) by upgrading the flow of our air handler and they have become our choice technicians to maintain our system. We can rely on their honesty and we do not feel like we are paying for unnecessary things. Tim was our technician today and he went above a beyond to make sure we were satisfied with the maintenance he conducted.
Richard Bowen
Richard Bowen
Aaron Brunson is the epitome of what a customer looks for when having issues with the HVAC system. His manner and work ethic are far and above any other tech I've ever had work on my system. Straight forward, honest and speaks in layman's terms so the issue and fix are easily understandable. Thanks Aaron for a job well done.
L Reid
L Reid
Jeremy and Brandon installed our new AC & furnace/heat pump today, they did an excellent job. They were prompt and professional. Explained everything and showed us how to work everything. They cleaned up any evidence they were here and left our house and yard just as they found it. I would give them 10/10 for sure! We would definitely use Millers again for a new system. The office communication was frequent and pleasant. And they kept us aware of everything that was going on.
SJ Stephens
SJ Stephens
Leon was so helpful, very respectful and professional. He was on time and explained everything so well. I appreciated him taking the time to help me understand what repairs needed to be made and why. He worked quickly and was pleasant. We have always trusted their great quality service. Highly recommend
Randy Green
Randy Green
Leon and Mike were great. On time and explained everything they going to do. Let me know how long it would take and they worked straight through and checked the system to make sure it was working properly. Checked the temp in and out. Told what they did and made suggestions for a maintenance schedule. Thanks guys top notch
John McDaniel
John McDaniel
Tim was an outstanding technician! Really made the extra effort to explain what was going on with my system. Great communication about when he was going to arrive. Best experience I’ve had with an HVAC company.
Debbie Callahan
Debbie Callahan
Anthony replaced my AC unit today and I am one happy camper. He arrived earlier than expected and gave me one of the best experiences I have had with installation. He is very detailed, professional and answered any questions I had during the installation. Thanks so much Anthony!
Mrs ZD G
Mrs ZD G
Their professionalism was evident from the beginning. They arrived promptly and were well-prepared for the job. Throughout the repair process, they maintained a clean and organized work environment, which I greatly appreciated.Based on my experience, I wholeheartedly recommend Miller’s for any HVAC repair needs. Their exceptional skills, commitment to customer service, and ability to address queries make them a standout professional. I am grateful for their expertise and the positive impact they've had on my home's comfort.
Edwards Dwayne
Edwards Dwayne
Miller's was outstanding. I had a new furnace put in to replace a 35-year-old unit and I had a new AC put in to replace a 15-year-old unit. George was great,he came out on Sunday 6/18/23, and gave a very clear concise estimate.He was very professional,courteous,respectful and quite informative. Anthony and Jau arrived Wednesday morning 6/21/23 to install the units,I was told it would be a two-day job. Words cannot adequately describe or express my overall satisfaction with the two young men who came to do the installation. I am very particular about my home and the contents of it,once I explained that to the installers they went above and beyond to accommodate my concerns and adhere to my instructions.They were professional,considerate, understanding and just overall amazing in the way they performed their duties when installing the equipment,keep in mind it rained off and on for the two days that they were here and when they left it was as if they had never been in my home nothing was Disturbed or out of place. I merely had to put back the things I had moved in order for them to be able to do their job without any obstructions upon the completion of the install. Anthony and Jay went above and beyond to make sure I was very well satisfied with everything that they did, if I could give these two guys 10✨ Stars, I would because in my personal opinion Miller needs to do whatever they have to to keep them employed. They are not expendable!!! I've lived in my home for 25 years,I've had many people come in and out to do different work and make different installations and Anthony and Jau were by far the best installers I have ever had the privilege of having in my home,they were awesome!!!!! I highly recommend Miller's if you want the job done right.
Vince Wilson
Vince Wilson
It is hard to find trust the advertising commercials that companies put out boasting about how good they are. So when Logan showed up to service my HVAC unit, I was eager to see if Miller Home Comforts sent me a service technician or a sale representative disguised as a service technician. I am pleased to know that Logan was a bonified service technician that had a clear understanding of of the job he was hired to perform. Logan was polite, tidy, and professional. I have to mention that I was truly impressed with how Miller Home Comfort Inc technicians keep their vehicles equipped with parts complete some minor repairs. I would easily recommend Miller Home Comfort to anyone.
Stevi Fowler
Stevi Fowler
Tim was AMAZING! Very professional, kind, helpful, informative, and most of all HONEST! My husband and I can not be happier with him and the entire experience we had with Millers. I loved that he gave honest updates about our home system and did not try to sell us things we did not need. We are still having someone come out to give us an estimate since our system is so old, but that was our choice! We are extremely pleased and grateful for the service we received today!!!
Kim Gomer
Kim Gomer
Had new A/C unit installed. Dylan and Conner were awesome!!!. Very friendly, respectful, and professional..kept us updated throughout installation. They made sure we were happy and asked if we had any questions or concerns before they completed job. Would recommend these guys and this company to my family and friends. Thanks for all your hard work.
Carin Kocher
Carin Kocher
Office staff is not the most courteous..despite proof of no calls or voicemails, Office aregued and had attitudes saying they called and left messages. Newer Techs didn't seem to fully know what to do, despite supposedly fully trained before going into a home. Tech didn't realize / know to not to step off the Support Beams in attic and put foot thru ceiling. Office wouldn't let Tech finish installation the next day, so sent additional Tech to help, however they left at 5 or 530, leaving head Tech to finish (took an additional 2 hrs). He still didn't finish and rushed at the end, and didn't complete the work. Someone new Had to come back next day and seemed he didnt fully know what needed to be done, even though he said he had ahh the info. Seemed lots of miss communication. Having issues already and it's only been 4 months since install.
Zhivka Dabbs
Zhivka Dabbs
Miller's Heating and Air Conditioning were outstanding. We needed a complete HVAC system replacement - ducts, heat pumps, thermostats, everything top to bottom.Megan and Olivia at Miller's office were very responsive throughout the whole process. They sent a field supervisor to evaluate the necessary work as soon as we made the initial call. Eric offered different options, detailing efficiency, pricing, etc, and explaining the benefits of each option. We were able to make an informed decision, which suited our needs and our budget. We were particularly happy that installation could be done that very same week.As promised, Miller's teams came on time and were able to finish the work on both systems, upstairs and downstairs, in two and a half days. Their lead installer, Ray, was very knowledgeable and professional ‐ not only was he efficient and thorough with the installation, but he knew what needed to be improved, and corrected many issues that existed with our old system, including some unexpected electrical wiring problems.On the last day, just as the team was finishing their work, our neighborhood lost power. Ray and his team completed what they could and were kind to stay for a few hours, hoping we'd get power back in time. Unfortunately, we didn't get our power back until 5:00 pm that day, so Miller's worked with us and sent a technician late that evening to complete the final check-ups and tests. Jesse came after 7:00 pm and we were so grateful he was willing to extend his already long day to finish our system. He performed the necessary tests and adjustments quickly and efficiently, and thanks to him and Miller's excellent organization and flexibility, we had our new system up and running perfectly and on time despite the unforeseen power hitch.All in all, we couldn't be happier with Miller's Heating and Air Conditioning. Don't hesitate to call them; they have our wholehearted recommendation.
Marissa Matlack
Marissa Matlack
Miller’s was very kind to work with my work schedule to receive maintenance. The technician who came out (Logan) called in advance to his arrival. He was extremely knowledgeable on the oil furnace system I have and walked me through everything I should be looking for as well as answered all of my questions. He was very professional and friendly. Overall, it was a great experience! He was even as kind as to get the scheduler on the phone to set up follow on appt before he departed. 10 out of 10, would highly recommend.
Timm Lietzke
Timm Lietzke
Aaron the technician called us and let us know that he was on his way. He arrived early and made sure he put on shoe covers, which was appreciated. He explained the parts he was replacing and advised that when he finished he would be checking the heating system to ensure everything was working properly. He explained about signing up for a service plan and that it would give us a discount on today's service. He was very professional and answered all our questions. We are extremely grateful for the service he provided.
William Boehm
William Boehm
They offered a good quote with extensive information to explain the difference in quotes. Their installation was thorough and very high quality. As promised they never left us without heat although the installation took 2 and a days. The team were all professional and meticulous in their work. The company fully supported the team and ensured we got an exceptional quality installation. I would be pleased to recommend them. Special thanks to Anthony for his over and above efforts!
Emilie Helderman
Emilie Helderman
Tim was amazing! He was polite, friendly and knowledgeable. The things he didn't know, he reached out to his supervisor. Tim was not overly pushy about any repairs or additional services. He recommended several things and also connected us with a manager to look at our duct work. I would recommend Tim to anyone needing HVAC services. Oh and Tim even loved on my dogs which pleases them and will then stay out of the way.
Carlos B
Carlos B
The heat stopped working, so I called Miller's to have them come out and look at it. Tim came out and we are very pleased with his work. He determined what the issue was in a timely manner and took the time to explain everything and answer any questions I had. He ordered the part and came out to install it when it came in. He bared the cold weather and work diligently until the heat was working again. Tim was great! Very knowledgeable and professional. I was very pleased with his work. All of my experiences with Miller's have been wonderful. Their techs seem to genuinely care about their customers and and take great pride in their work. As long as techs like Tim keep providing exceptional customer service, Miller's will be my first choice for HVAC services. Highly recommend!
Caroline Crane
Caroline Crane
Transparent company with terrific service from beginning to end!Planning was easy, they called to confirm my appointment the day before, and the technician called when he was headed to my home the day of.Aaron was so friendly, considerate of our home, and happy to explain everything to me in detail. Along with taking the time to review the HVAC system and issues, he also took the time to explain costs, additional services, etc. At no point did I feel like he was trying to push/sell me anything. We are thrilled to have found such a great company to use and can’t recommend them enough!
Amber [Seitz] Carrasco
Amber [Seitz] Carrasco
Love Miller’s! Our upstairs ac stopped pumping cold air and Donald came out to get it back up and running. He was a breath of fresh air in comparison to others - very friendly, personable and patient with all my tedious questions. Also a plus that he loved dogs! (Especially considering ours wanted to be his new sidekick in the repair process 😄) This was our first time using Miller’s and we are now on their annual maintenance plan. Well done! Very satisfied.
Joshua Wilks
Joshua Wilks
Jesse was an excellent service tech. After troubleshooting my 28 year old system he got it working again. With a toddler and a newborn in the house he suggested we look at replacing the unit with something more reliable. He explained everything clearly and got us set up with a much more efficient unit at a reasonable price with great financing options.Olivia in the office was very professional and easy to talk to. She explained everything and set up the install date quickly. She gave us all of her contact information and told us if we had any questions we could call, email, or even text her!The installers Najee, Arliss, and Tim were prompt and professional during the install. They were courteous and and great to be around. They were very patient working around our dog, newborn, and a three year old who had a lot of questions!I highly recommend Miller’s, they made the whole process of getting a new AC and furnace easy!
William Nixon
William Nixon
We had the best possible experience. From the first contact with Steve to the end of the job, everything was perfect. The installation technicians were so professional and courteous. We are happy with our new system and the quality in which it was installed. Thank you, 5 stars all the way.
GregVaBch X
GregVaBch X
08/16/22Spent 850plus on some things to hopefully prolong the life of my unit. That's with a discount for being some kind of membership. I assume the work was done quickly. Took the guy 30 minutes. I have some warranty through Miller's. Fantastic.05/16/22 I had a great experience on the phone with Markita, not sure if I am spelling it correctly, and she was so nice and helpful to me. She found a day and was super friendly. Thanks!! 5 stars!!Had a great experience, everyone was so helpful. James and Jesse worked on my unit. Will from the office called and checked on me. I ended up signing up for a maintenance program also. Class act these guys and gals. I would recommend them to.anyone. I also found out my mom uses them also.
Jennifer Harriman
Jennifer Harriman
Miller's Heating & Air are just lovely people. We needed a simple routine maintenance for our A/C unit. Tim was personable, really patient at explaining things (I ask lots of questions), and direct in saying exactly what he was going to do and where he would need access to do it. There were a few scheduling issues from our original booking date, both on our end and Miller's end, but Kim in the office was a pro at re-working days and time slots that worked for everyone. As someone with a background in admin, I judge a company by how the office staff interacts with me; her friendly demeanor, patience, and follow through was excellent and has me committed to Miller's.
Greg Wilson
Greg Wilson
I called Miller's after hours on a Friday for a A/C problem. I received a call 730 Saturday morning from a very friendly admin person, letting me know they would be sending someone out. A tech (Aaron) was at my house by 830 Saturday morning. Diagnosed the issue within 15 minutes and had it repaired in another 15. Aaron was super friendly, knowledgeable and professional. I will definitely use Miller's again and will recommend them to others. Thanks everyone! MILLERS!!!!
Candy Wagner
Candy Wagner
Tim H at Miller came over went under the house, checked all the duct work, recommended some repair & replacement. He was professional, very knowledgeable & polite. He Explained his recommendation & the cost and was actually able to do the work same day. I recommend Miller highly!!Sam Uhlenbrock
Patrick McAllister
Patrick McAllister
Hello. My name is Patrick McAllister. In July of 2022 Miller Energy installeda new central A/C unit in my home. The service was outstanding! Millerarrived on time and kept me posted on every step of this process. Miller Energy is the right company for you! I have been a customer since 1989.
Sliqq Bill
Sliqq Bill
Tim came out and was very thorough on his inspection and took the time to properly diagnose and explain exactly what was going on with my system. He was very knowledgeable and patient with my questions during the visit. I would recommend Tim and Miller's to anyone who needed this type of service. Thank you for your help
Richard Buddemeier
Richard Buddemeier
Can't thank Miller's enough! They were super quick with their responses and have been available to help every time we've called! Jesse was our tech and he went above and beyond to make sure we were cool on a super hot Virginia beach day. We look forward to our new relationship with this company and can't recommend them enough! Thank you guys!
Terry Matalon
Terry Matalon
Absolutely wonderful company! Professional, friendly and prompt service. Technician was extremely personable and respectful. I would not consider using any other company than Millers for air-conditioning or heating.
Erica Tripp-Wiggins
Erica Tripp-Wiggins
The customer service was excellent from beginning to end. Olivia did a great job coordinating the services. Ray & Nick did an excellent job with taking out my old HVAC system and installing a new one.
John Gomoke
John Gomoke
The tech, Jesse, arrived on time and diagnosed the problem quickly. He was able to obtain the parts and return the next day to complete the repairs. Very professional and efficient.
E
E
All the people we worked with from start to finish were respectful, professional, and honestly caring. Our family is grateful for Miller’s, especially Ryan, for guidance with our conundrum of an HVAC system and for making sure we don’t go yet another summer without a properly working system. All the guys were an absolute pleasure to have in our home with our baby!
Ty
Ty
Their team that came out was really great. Very professional and knowledgeable. They got my HVAV back up and air flow working great. I really like their service and will be using them again in the future. I highly recommend them.
Brett Tidrick
Brett Tidrick
Had Miller's come out and look at our A/C. Everything was quickly and efficiently fixed. Ryan was our tech, and he took care of the few minor issues that were wrong with the system that got our A/C in working condition again. Because of the minor issues, there was no added expense outside of the diagnostic fee. Another company wanted me to pay a large amount to have these small problems addressed. He made some suggestions on things we can do, but there was no added pressure to commit to doing these things. We really appreciated Ryan and his work. He was incredibly friendly and professional, and we hope that Miller's appreciates him as well.
GregVaBch X
GregVaBch X
05/16/22 I had a great experience on the phone with Markita, not sure if I am spelling it correctly, and she was so nice and helpful to me. She found a day and was super friendly. Thanks!! 5 stars!!Had a great experience, everyone was so helpful. James and Jesse worked on my unit. Will from the office called and checked on me. I ended up signing up for a maintenance program also. Class act these guys and gals. I would recommend them to.anyone. I also found out my mom uses them also.
Bernard Nuber
Bernard Nuber
Water was leaking from the ceiling in the master bedroom. Called Miller's heating and air. They dispatched a tech the same day (I really appreciated that). Tech Aaron Brunson came to my house 2 hours after I called. He was professional, respectful of my home, knew immediately how to proceed and was able to fix the leaking a/c unit quickly. He kept me informed what was going on and how he proceeded, instead of the other company I had last month who was only interested in pushing a complete a/c install on me. I was also very surprised at the cost of the repair. Much lower what some other companies wanted. Thank you Aaron and thank you Miller's Heat and air. Next issue I have, you will be the first to call.
Renee Loving
Renee Loving
I have to brag and say what a great decision I made having Millers come out to help diagnose my a/c! The original issue was the upstairs being significantly warmer than downstairs. I would freeze downstairs trying to cool the upstairs. The repair technician was amazing! He took the time to listen to what I had to say and really hear what I was saying. He took a look at every aspect of the system to make sure it was running smoothly. And even after we thought he was done having made some adjustments, he took further time to listen when I mentioned the fan was acting up. I ended up having to get a new motor for the fan and the price was very reasonable, lower than I was expecting. Not once did I get the impression the tech was just trying to make money for the company.
Declan Grogan
Declan Grogan
Aaron was great. He arrived when he said he would and was nothing but professional. Not once did he try to sell me in anything. He was honest and personable. After hearing about Millers on the radio every morning and reading a couple reviews - they come as advertised. Highly recommend.
Jamie Brunson
Jamie Brunson
I had to get my unit checked because it wasn't blowing any cold air. Jesse from Miller's energy was very knowledgeable about the system and the issue i was having. He thoroughly explained everything that was going on and broke it down to details. Very good job!
Richard Bauer
Richard Bauer
Aaron was personable and professional in his work and able to explain to us what and why additional work needed to be performed. We appreciate his attention to detail and the unit actually looks brand new and runs quieter than ever. It's great that you have an employee that actually has a work ethic. Thank you !! Great job, Aaron !!!
Erica W
Erica W
Miller’s installed our new HVAC unit and ductwork in 2021. Every technician was polite, professional and patient with all of my questions. Yesterday, Leon came to do my first annual checkup and cleaning. He was on time, prepared for the work, professional, and explained every step of what he would be doing. I appreciate that I can depend on a reliable company with consistency across all employees! Thank you for your hard work and dedication to your field!
Duranie duran
Duranie duran
Leon was very professional, knowledgeable, and on time. He was able to answer all my questions. The cost was reasonable for the service rendered. I would definitely recommend him and Miller Oil.
Melina Smith
Melina Smith
Senior Service Technician Aaron Brown did a wonderful job with my yearly HVAC maintenance! He explained to me the process, as well as tips and tricks for maintenance that I could be doing throughout the year. He was very knowledgeable and answered any questions I had. Thank you! I would definitely recommend using Miller's service!
Morgan Summers
Morgan Summers
Senior technician Aaron was very friendly and professional. He arrived early and worked quickly in diagnosing the issues and explaining things in an easy to follow manor. He even made sure all the available discounts that were part of my service plan were applied without me even asking. I would definitely recommend this company to anyone with heating needs.
Patrick McAllister
Patrick McAllister
I have been a Miller Energy Customer since 1989. The service has alwaysbeen outstanding..The service reps provide good information and have a deep understanding of all heating and A/C systems.. Miller Energy will never fail you. Value to the customer is what Miller Energy stands for!!
Michael Geiger
Michael Geiger
We needed a new heating and cooling system installed. We made contact with Miller’s and Eric Garner came to our house. He was really knowledgeable and professional when presenting the different options that would be the best fit for our house. After making the decision to use Miller’s Ray the lead service tech and his team showed up on time and works for two (2) days and completed a complete tear-out and install of our new systems which included both gas and a heat pump multi-zone units. The entire process exceeded our expectations both quality of work and professionalism of the staff while in our home was exceptional. At the completion of all work performed Ray explained all the new functions and operations. He stayed and made sure all systems were operating within normal levels and our house was clean and in order. We can’t say enough good things about Miller’s and the organization of the process. We would recommend Miller’s to anyone needing HVAC work. Thank you Miller’s, Ray and team.
Laura Stevens
Laura Stevens
First off, we contacted them in the morning at 11am and they had someone immediately come out by 3pm. Ryan was our service tech and his customer service and product knowledge was superb! Thanks Miller!!
Diaana White
Diaana White
I needed a new heating and cooling system..Eric Garner was very professional, friendly and knowledgeable about the system which would work best for me and was able to show many options for financial assistance...Joshua Kellam, Devin and Dylan were very prompt and professional... It was nice to see seasoned technicians showing and teaching new employees the process of new installations...My questions were answered without making me feel like I was disturbing the installation process...
Merlin Kary
Merlin Kary
Aaron and Gavin did an outstanding job adjusting the furnace and thermostat. The air flow is now more even. They were very efficient and informative.Merlin
Ashlee Lindsay
Ashlee Lindsay
James was so amazing! They are so affordable, respectful, friendly, knowledgeable! Words cannot explain how thankful we are for them!
Joseph Shanchez
Joseph Shanchez
Great overall experience with Miller's! The technician Jessie was very knowledgeable and thorough. He made sure everything was done correctly and in good working order. He was on time clean and efficient. He went over all my options regarding my repair and answered any questions I had. Definitely would recommend and use Miller's in the future!
Michele Dunning
Michele Dunning
We had a new heat pump package installed. I cannot say enough about the excellent installer we had Dillon Benson. This young man was very polite and courteous. He kept us well informed of what was going on and as far as we are concerned went above and beyond. He was at our house until 9 or 930 pm for two nights. I would highly recommend him for any installation needs.
Gregory Thorne
Gregory Thorne
I had two great guys work on my system over a couple day period. Had a thermostat put in on Monday and a part for heat and AC put in today by Jesse. Will from the office called and check on me and the process of install, he also answered some questions for me, very helpful. The ladies who set up the appointments and answered the phones are very professional as everyone was. Everything is fixed and I also signed up for a maintenance program to boot.Found out my Mom uses Miller also.Good group of people to deal with. Very pleased.
GregVaBch X
GregVaBch X
Had a great experience, everyone was so helpful. James and Jesse worked on my unit. Will from the office called and checked on me. I ended up signing up for a maintenance program also. Class act these guys and gals. I would recommend them to.anyone. I also found out my mom uses them also.
Frankie Oakes
Frankie Oakes
From start to finish a great experience. Murph was honest and tailoried options according to our needs rather than trying to sell us something more. By the time he left we felt as if we had made a new friend. The installation crew was amazing. Tyler, Bruce, James and Dillon were an unbeatsble team. They were professional, timely, courteous, detailed, thorough and genuine. We can't say enough good things about them. Every company wants to have employees like these guys as part of their team. We would recommend Miller's to anyone without hesitation.
Rebecca Mckenna
Rebecca Mckenna
The team had to come in and replace all the registers on the second floor of my house, upgrad the duct work in the attic, and increase the size of my vent returns. They were excellent at every aspect, super respectful and just a delight to work with. They house feels amazing now!
Teresa Williams
Teresa Williams
Mr. James was very efficiency and knowledgeable . He did a wonderful job explaining my system to me. I would recommend eveeyone to use millers.
Doris Brown
Doris Brown
Replaced damaged Oil Burner Control and installed a surge protector. The boiler wouldn’t run. Jesse was very knowledgeable about the problem and repaired it. Very pleased with the service and professionalism of Jesse.
Crystal Buntz
Crystal Buntz
What a great experience! With such a high cost item of a new HVAC system, you definitely want people you can trust. Every step of the way, from the quote to the van pulling away at the end of the job, I had total faith in this team. Our new system is working so well, we actually had to go up a few degrees on our set temp (which is a good thing!) The install guys were courteous, professional, and quick. I definitely recommend, and would use Miller's for any future HVAC needs.
Mark Assur
Mark Assur
Aaron Brunson came to inspect our AC system and patiently listened to us as we described some issues with cooling and heating. He found the causes and provided good solutions. A new system and repairs to existing ducts will occur at a later date.
Mich Cline (TheNekoMich)
Mich Cline (TheNekoMich)
Sent an inquiry in via the contact form and got a text in about 5-10 minutes. Have an issue with a portable AC unit and the person responding was truthful that the cost of repair is likely to equal the cost of a new unit. They also expressed concern for me with the warm weather. Would definitely contact again!
Mark Worthington
Mark Worthington
Great service at an affordable price, especially for an after hours/weekend service. Aaron was great at communicating before coming and while he was here. He let me watch when I wanted and learn a little while he explained what the issues were. I would absolutely recommend these folks to anyone.
Holly Choate
Holly Choate
We want to describe the excellent experience we had today with Miller Oil. Today we had our HVAC unit serviced by Jesse. He was personable, polite, knowledgeable, and very informative about all aspects of our unit. He was timely in getting to our house, and he answered all of our questions about our Carrier HVAC unit. Cannot be more pleased with the service Miller Oil has provided. Miller Oil is our choice now, and we thank you, Jesse!
Holly Choate
Holly Choate
We want to describe the excellent experience we had today with Miller Oil, juxtaposed against the experience we had with the installers of our unit (whose name will not be said). Our installers had immediately put us on a yearly service charge, but we felt it excessive, and declined. Five years after installation, we felt we needed to have our unit serviced, but the installers of our unit would not return our calls after we questioned their high annual service fees, which were excessive. We want to thank Miller Oil, and Jesse Sloan, for helping us, as our filter needed changing, etc. As our choice for an outside company, we could not have been more pleased. Today we had our unit checked over by Jesse. He was personable, likeable, and very informative about all aspects of our unit. He was timely in getting to our house, and he answered all of our questions about our Carrier HVAC unit. Cannot be more pleased with the service Miller Oil has provided. Miller Oil is our choice now, and we thank you, Jesse!
sheri Williams
sheri Williams
AC went out, a friend referred us to Miller, called them up and they sent out Jesse the same day. He was great, in no time he found the issue and had us up and running. Would highly recommend. Again thanks to Jesse on a great job. Super courteous, knows his stuff.
Bernard Nuber
Bernard Nuber
Water was leaking from the ceiling in the master bedroom. Called Miller's heating and air. They dispatched a tech the same day (I really appreciated that). Tech Aaron Brunson came to my house 2 hours after I called. He was professional, respectful of my home, knew immediately how to proceed and was able to fix the leaking a/c unit quickly. He kept me informed what was going on and how he proceeded, instead of the other company I had last month who was only interested in pushing a complete a/c install on me. I was also very surprised at the cost of the repair. Much lower what some other companies wanted. Thank you Aaron and thank you Miller's Heat and air. Next issue I have, you will be the first to call.
VB Helen
VB Helen
Miller's Heating and A/C is the best! Aaron explained everything about my A/C system, what was wrong, and helped me decide the best option for replacement. Install went perfectly thanks to Bruce and Ian who are very skilled. Olivia coordinated everything and was so pleasant to work with. The whole team did an amazing job. I highly recommend Miller's!
Kari Roth
Kari Roth
Not only was Miller’s Heating and Air Conditioning very professional, knowledgeable, and accommodating, but their team was extremely personable and kind. Between speaking to Will, Ann, and Aaron - all 3 were absolutely so helpful and amazing with fitting me into a packed schedule so they could assess what was wrong and get my AC back up and running. I’m so appreciative of their hard work and not only would recommend them to anyone looking for an awesome HVAC company, but will only be using them in the future.
Brian Hayner
Brian Hayner
So My air decided to quit working on a 90 degree day and Miller's was the only company that could see me the same day. Aaron was dispatched to my house within hours. He walked me through my options and explained it clearly and easily understandable. My system was old, but he got it to run to cool of f the house until I could get the new system installed. Highly recommend this company and ask for Aaron Brunson as your technician.
Corgi Vision
Corgi Vision
Jake came out and diagnosed our system as we were looking for a second opinion. He was extremely thorough and explained the process as he went through. He almost immediately came to a different conclusion than our first diagnostic from a different company and he was able to repair the system and getting it running again quickly without having to replace any costly parts or the whole system. We will definitely call him if we have issues in the future.
Judy Burke
Judy Burke
Aaron was a pleasure to work with on our annual boiler maintenance service. He was courteous and punctual and very easy to talk to. He even took the time and trouble to increase the thermostat on our new water heater when I mentioned I was nervous about attempting it. It’s very nice to encounter a technician so helpful. Thanks, Miller’s and Aaron!
toria eleazer
toria eleazer
Aaron, the service tech was super informative and shared what was going on with our unit so I felt confident in deciding what steps to take to resolve our HVAC issues. I highly recommend this company and will use them again without second thought. Super professional and extremely knowledgeable. 10 out of 10 company.
Mark Anderson
Mark Anderson
A great company! I called in the morning and they had a technician out in the afternoon. He was extremely pleasant and super knowledgeable. I fix many things myself and would call them again if needed.
Kayleigh Neal
Kayleigh Neal
Aaron was the technician that came to do a regular service check on our HVAC. He was incredibly friendly, polite, knowledgeable, and professional. He called 15 minutes before arriving to let me know he was on his way and even made sure it was okay that he parked in the driveway when he arrived. He went above and beyond my customer service expectations and he even remembered coming out here last year by telling me he remembered our cats! A wonderful company and by the looks of other reviews, they have nothing but friendly and helpful technicians.
Alphonso Williams
Alphonso Williams
As soon as I called Miller's, Pat was so friendly and answered all of my questions with no hesitation, I knew was in good hands. She informed me that Jessie would be taking care of my issue and he arrived very quickly. Jessie was just great, very friendly informative and understanding. There's no question that I will be doing business with this company 🙏🏾
Brandon Rued
Brandon Rued
My boiler system needed a repair, as it was leaking natural gas. The customer service representative scheduled me their next available appointment, short notice. My technician, Ryan, was very knowledgable about the system, did the repair quickly, and since I recently acquired the property he went over the details of how my boiler worked and how to maintain it. Additionally he checked some wires that were exposed near the boiler to ensure there was no electricity running through them, and assisted me in diagnosing what was wrong with my gas fireplace which wasn't lighting, at no charge! I've never had this great of customer service from a home service company. I will be using Millers for all of my future heating and cooling needs. Great experience and fair prices!
Brandon Merritt
Brandon Merritt
We attempted to swap thermostats in our new apartment, and an error message populated for redundant wiring. I called Millers HVAC in the afternoon and was able to get an appointment early next morning. The repairman Jesse was extremely professional and efficient. Overall, very satisfied with the service.
Ashley Deal
Ashley Deal
Aaron came by today to service my HVAC. He is very knowledgeable and friendly. Aaron was able to show me problems I didn’t even know existed (which explained a lot about other issues I was having in my home). He offered solutions and took his time to explain the process and resolve my HVAC issues promptly. Aaron is professional courteous and extremely helpful, a serious asset to Miller Co! Thank you Aaron!!
Jenna Rae
Jenna Rae
Aaron was the best!! He called before he came and was right on time. Super knowledgeable and thoroughly explained each step of what he was doing/looking for. Extremely helpful when it came to choosing a unit and offered very quick install date also! I feel very comfortable & confident thanks to Aaron!
Jessica Phillips
Jessica Phillips
Aaron was the ultimate pro in helping us understand why our brand new house wasn’t heating evenly; not to mention on time, professional and courteous. He took one look at things and knew exactly what to do and how to do it, even taking pictures to show us what he was talking about. We wouldn’t trust anyone else! He knew inspection codes and how to fix mistakes others had clearly neglected, and finished up by mentioning their maintenance plans they offer. We passed his name along to everyone in our neighborhood!
Liama Dean
Liama Dean
Aaron, our technician was wonderful. He arrived within the window of time promised. He took time to fully explain the problem and offered 3 options, based on cost, with what to do for repairs. He left the place clean. Also, I received 2 calls from the office letting us know when to expect him. The office staff is kind and helpful too! Bravo, Miller Oil!
Debbie Gross
Debbie Gross
Jesse came out to repair our 60 plus year old heater. He was professional and walked us through every step. We are very pleased and will definitely recommend Miller's to everyone. What a lifesaver Jesse was.
Desiree Lilley
Desiree Lilley
Jesse was awesome he repaired my tankless water heater. Responsive time was superb. I called in to get service and got fitted in the schedule the same day. I will be so happy to take my hot showers again. Thank you Jesse for your professionalism and thank you Ms. Pat for getting me booked so quickly.
Kalikasan79
Kalikasan79
Our heat cut our last night and was just pushing cool air. Contacted Miller's first thing in the morning and Aaron was sent to help us out. He was communicative, informative, professional, and very helpful. He explained and showed the source of the issue and presented viable options of service to fix the problem immediately and in the long run. We appreciated his professional suggestions and are pleased with the work he did to fix the heating issue! Definitely recommend Miller's and are very satisfied with Aaron's service!
Robin Altice
Robin Altice
Awesome service and knowledgeable technician! My boiler system was not working at all - and is “vintage” so it’s hard to find someone who can repair it on short notice. Not only were they able to work me in for same day service, they sent a Sr. Tech who quickly figured out the issue and got things working again.
D Richards
D Richards
The team took our concerns to heart. They were very professional and responded quickly to any concerns or questions. Options were explained thoroughly. We are very pleased with the turnaround, quality and professionalism of the team.
Lucas Bundy
Lucas Bundy
Aaron is a knowledgeable and trustworthy technician, he was able to help us maintain safe and efficient heating and cooling systems at our residence and Investment properties. 5 star employee, at a 5 star Company.
Eric Davis
Eric Davis
I was very happy with the service that Aaron provided! He explained very clearly and in great detail what the issues were with our air handler. He was very responsive, and answered all of the questions my wife and I had. Would highly recommend Aaron, and Miller's for your Ac needs.
Cheyenna Smith
Cheyenna Smith
From the time I called to request an appointment and when they were able to order a part for me and send out a technician was very fast. Their staff is very communicative and thorough, which is greatly appreciated these days. Jesse the technician called to give me a heads up when he was on his was, was very professional, friendly, and accommodating.
Jeremy Panganiban
Jeremy Panganiban
Contacted Millers for the first time to help me with problems I was having with the boiler system. They were quick to identify the issues and helped me better understand how the system worked. They scheduled the service in a timely manner, the service tech showed up on time, was very knowledgeable and experienced. Only wish the previous homeowner used Millers to begin with.
Catherine Fletcher
Catherine Fletcher
I was having trouble with my hot water supply. The dispatcher got a tech, Ryan, out to me within an hour. He was polite and efficient in diagnosing the issue: a broken valve. The service was great and affordable.
John Buffington
John Buffington
The technician was curtious, professional, and attentive to detail. Arrived on time with even a prior phone call to alert me to his pending arrival. There were no issues that need improvement nor attention.
JEnnifer Williams
JEnnifer Williams
On time, and very knowledgeable.
Joyce Beane
Joyce Beane
Jesse is always polite clean professional and I always request him. Thank You all.
Lem Moody
Lem Moody
Had diagnostic service done, Technician very knowledgeable and provided good explanation of the problem
Jeremiah Still
Jeremiah Still
Aaron arrived on time, addressed all my concerns, and followed Covid safety recommendations. He provided outstanding professional service!
Ray Columbia
Ray Columbia
Jesse the service man was here on time, went through my system and did a great maintenance. He's very friendly and knowledgeable. Strongly recommend Millers they've taken care of since 1975!
Lisa Murphy
Lisa Murphy
Aaron, our tech and preferred tech, is excellent and friendly. He is knowledgeable, on time, considerate and always takes the time to throughly explain everything to us and answer any question we have.The office staff is awesome and the pricing and plans are the best in the area. The company merger, or change, did not make any impact on us, which is an achievement most companies can not manage.Please ensure Aaron receives an official pay on the back for his effortless efforts, he is very much appreciated here on Sherry Ave!Thank you,Kudos!
Alvin Lapitan
Alvin Lapitan
Just purchased a home in Norfolk. Miller's was the company the prior owner was using for its annual maintenance. I called them up, to continue and talk about my plans and options, and everyone I spoke with was awesome. A big shout out to Ms. Pat, as I spoke with her the most and all conversations were great. The senior service technician, Aaron Brunson, called me prior to coming out, showed up on time and was professional and nice throughout the whole interaction. I have no prior experience with an oil boiler, so he took the time to explain the whole system and what he was going to do. I'm definitely going to be utilizing them for my needs!
Rose Knight
Rose Knight
I LOVE this company. Mike did an excellent and very thorough job of servicing both of our units while simultaneously teaching my son and I about the features of our units. Thank you so much for your honest and efficient service. We will definitely be calling Miller Air Conditioning & Heating in the future.
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