Customer Reviews

At Miller’s, we always go the extra mile to provide 100% satisfaction to our customers. We find it absolutely rewarding when our hard work is appreciated and clients return the love. Check out what our customers in the Hampton Roads community are saying about our exceptional home comfort services!

4.8
Based on 154 reviews
Kayleigh Neal
Kayleigh Neal
19:17 06 Apr 21
Aaron was the technician that came to do a regular service check on our HVAC. He was incredibly friendly, polite, knowledgeable, and professional. He called 15 minutes before arriving to let me know he was on his way and even made sure it was okay that he parked in the driveway when he arrived. He went above and beyond my customer service expectations and he even remembered coming out here last year by telling me he remembered our cats! A wonderful company and by the looks of other reviews, they have nothing but friendly and helpful technicians.
Alphonso Williams
Alphonso Williams
21:03 30 Mar 21
As soon as I called Miller's, Pat was so friendly and answered all of my questions with no hesitation, I knew was in good hands. She informed me that Jessie would be taking care of my issue and he arrived very quickly. Jessie was just great, very friendly informative and understanding. There's no question that I will be doing business with this company 🙏🏾
Brandon Rued
Brandon Rued
23:03 24 Mar 21
My boiler system needed a repair, as it was leaking natural gas. The customer service representative scheduled me their next available appointment, short notice. My technician, Ryan, was very knowledgable about the system, did the repair quickly, and since I recently acquired the property he went over the details of how my boiler worked and how to maintain it. Additionally he checked some wires that were exposed near the boiler to ensure there was no electricity running through them, and assisted me in diagnosing what was wrong with my gas fireplace which wasn't lighting, at no charge! I've never had this great of customer service from a home service company. I will be using Millers for all of my future heating and cooling needs. Great experience and fair prices!
Brandon Merritt
Brandon Merritt
15:04 17 Mar 21
We attempted to swap thermostats in our new apartment, and an error message populated for redundant wiring. I called Millers HVAC in the afternoon and was able to get an appointment early next morning. The repairman Jesse was extremely professional and efficient. Overall, very satisfied with the service.
Ashley Deal
Ashley Deal
19:47 25 Feb 21
Aaron came by today to service my HVAC. He is very knowledgeable and friendly. Aaron was able to show me problems I didn’t even know existed (which explained a lot about other issues I was having in my home). He offered solutions and took his time to explain the process and resolve my HVAC issues promptly. Aaron is professional courteous and extremely helpful, a serious asset to Miller Co! Thank you Aaron!!
Jenna Rae
Jenna Rae
18:24 25 Feb 21
Aaron was the best!! He called before he came and was right on time. Super knowledgeable and thoroughly explained each step of what he was doing/looking for. Extremely helpful when it came to choosing a unit and offered very quick install date also! I feel very comfortable & confident thanks to Aaron!
Jessica Phillips
Jessica Phillips
01:25 19 Feb 21
Aaron was the ultimate pro in helping us understand why our brand new house wasn’t heating evenly; not to mention on time, professional and courteous. He took one look at things and knew exactly what to do and how to do it, even taking pictures to show us what he was talking about. We wouldn’t trust anyone else! He knew inspection codes and how to fix mistakes others had clearly neglected, and finished up by mentioning their maintenance plans they offer. We passed his name along to everyone in our neighborhood!
Liama Dean
Liama Dean
22:07 15 Feb 21
Aaron, our technician was wonderful. He arrived within the window of time promised. He took time to fully explain the problem and offered 3 options, based on cost, with what to do for repairs. He left the place clean. Also, I received 2 calls from the office letting us know when to expect him. The office staff is kind and helpful too! Bravo, Miller Oil!
Debbie Gross
Debbie Gross
12:43 06 Feb 21
Jesse came out to repair our 60 plus year old heater. He was professional and walked us through every step. We are very pleased and will definitely recommend Miller's to everyone. What a lifesaver Jesse was.
Desiree Lilley
Desiree Lilley
21:21 14 Jan 21
Jesse was awesome he repaired my tankless water heater. Responsive time was superb. I called in to get service and got fitted in the schedule the same day. I will be so happy to take my hot showers again. Thank you Jesse for your professionalism and thank you Ms. Pat for getting me booked so quickly.
Kalikasan79
Kalikasan79
18:02 13 Jan 21
Our heat cut our last night and was just pushing cool air. Contacted Miller's first thing in the morning and Aaron was sent to help us out. He was communicative, informative, professional, and very helpful. He explained and showed the source of the issue and presented viable options of service to fix the problem immediately and in the long run. We appreciated his professional suggestions and are pleased with the work he did to fix the heating issue! Definitely recommend Miller's and are very satisfied with Aaron's service!
Robin Altice
Robin Altice
23:14 22 Dec 20
Awesome service and knowledgeable technician! My boiler system was not working at all - and is “vintage” so it’s hard to find someone who can repair it on short notice. Not only were they able to work me in for same day service, they sent a Sr. Tech who quickly figured out the issue and got things working again.
D Richards
D Richards
22:21 10 Dec 20
The team took our concerns to heart. They were very professional and responded quickly to any concerns or questions. Options were explained thoroughly. We are very pleased with the turnaround, quality and professionalism of the team.
Lucas Bundy
Lucas Bundy
01:02 04 Dec 20
Aaron is a knowledgeable and trustworthy technician, he was able to help us maintain safe and efficient heating and cooling systems at our residence and Investment properties. 5 star employee, at a 5 star Company.
Eric Davis
Eric Davis
23:21 17 Nov 20
I was very happy with the service that Aaron provided! He explained very clearly and in great detail what the issues were with our air handler. He was very responsive, and answered all of the questions my wife and I had. Would highly recommend Aaron, and Miller's for your Ac needs.
Cheyenna Smith
Cheyenna Smith
17:43 13 Nov 20
From the time I called to request an appointment and when they were able to order a part for me and send out a technician was very fast. Their staff is very communicative and thorough, which is greatly appreciated these days. Jesse the technician called to give me a heads up when he was on his was, was very professional, friendly, and accommodating.
Jeremy Panganiban
Jeremy Panganiban
16:05 06 Nov 20
Contacted Millers for the first time to help me with problems I was having with the boiler system. They were quick to identify the issues and helped me better understand how the system worked. They scheduled the service in a timely manner, the service tech showed up on time, was very knowledgeable and experienced. Only wish the previous homeowner used Millers to begin with.
Catherine Fletcher
Catherine Fletcher
17:56 26 Oct 20
I was having trouble with my hot water supply. The dispatcher got a tech, Ryan, out to me within an hour. He was polite and efficient in diagnosing the issue: a broken valve. The service was great and affordable.
John Buffington
John Buffington
18:29 16 Sep 20
The technician was curtious, professional, and attentive to detail. Arrived on time with even a prior phone call to alert me to his pending arrival. There were no issues that need improvement nor attention.
JEnnifer Williams
JEnnifer Williams
16:48 16 Sep 20
On time, and very knowledgeable.
Joyce Beane
Joyce Beane
15:34 15 Sep 20
Jesse is always polite clean professional and I always request him. Thank You all.
Lem Moody
Lem Moody
16:52 04 Sep 20
Had diagnostic service done, Technician very knowledgeable and provided good explanation of the problem
Jeremiah Still
Jeremiah Still
15:09 18 Aug 20
Aaron arrived on time, addressed all my concerns, and followed Covid safety recommendations. He provided outstanding professional service!
Ray Columbia
Ray Columbia
19:09 02 Mar 20
Jesse the service man was here on time, went through my system and did a great maintenance. He's very friendly and knowledgeable. Strongly recommend Millers they've taken care of since 1975!
Lisa Murphy
Lisa Murphy
18:36 26 Feb 20
Aaron, our tech and preferred tech, is excellent and friendly. He is knowledgeable, on time, considerate and always takes the time to throughly explain everything to us and answer any question we have.The office staff is awesome and the pricing and plans are the best in the area. The company merger, or change, did not make any impact on us, which is an achievement most companies can not manage.Please ensure Aaron receives an official pay on the back for his effortless efforts, he is very much appreciated here on Sherry Ave!Thank you,Kudos!
Alvin Lapitan
Alvin Lapitan
14:28 20 Feb 20
Just purchased a home in Norfolk. Miller's was the company the prior owner was using for its annual maintenance. I called them up, to continue and talk about my plans and options, and everyone I spoke with was awesome. A big shout out to Ms. Pat, as I spoke with her the most and all conversations were great. The senior service technician, Aaron Brunson, called me prior to coming out, showed up on time and was professional and nice throughout the whole interaction. I have no prior experience with an oil boiler, so he took the time to explain the whole system and what he was going to do. I'm definitely going to be utilizing them for my needs!
Rose Knight
Rose Knight
14:12 14 Jan 20
I LOVE this company. Mike did an excellent and very thorough job of servicing both of our units while simultaneously teaching my son and I about the features of our units. Thank you so much for your honest and efficient service. We will definitely be calling Miller Air Conditioning & Heating in the future.