Customer Reviews

At Miller’s, we always go the extra mile to provide 100% satisfaction to our customers. We find it absolutely rewarding when our hard work is appreciated and clients return the love. Check out what our customers in the Hampton Roads community are saying about our exceptional home comfort services!

4.8
Based on 214 reviews
Doris Brown
Doris Brown
19:28 11 Oct 21
Replaced damaged Oil Burner Control and installed a surge protector. The boiler wouldn’t run. Jesse was very knowledgeable about the problem and repaired it. Very pleased with the service and professionalism of Jesse.
Crystal Buntz
Crystal Buntz
01:06 17 Sep 21
What a great experience! With such a high cost item of a new HVAC system, you definitely want people you can trust. Every step of the way, from the quote to the van pulling away at the end of the job, I had total faith in this team. Our new system is working so well, we actually had to go up a few degrees on our set temp (which is a good thing!) The install guys were courteous, professional, and quick. I definitely recommend, and would use Miller's for any future HVAC needs.
Mark Assur
Mark Assur
17:48 01 Sep 21
Aaron Brunson came to inspect our AC system and patiently listened to us as we described some issues with cooling and heating. He found the causes and provided good solutions. A new system and repairs to existing ducts will occur at a later date.
Mich Cline (TheNekoMich)
Mich Cline (TheNekoMich)
15:17 28 Aug 21
Sent an inquiry in via the contact form and got a text in about 5-10 minutes. Have an issue with a portable AC unit and the person responding was truthful that the cost of repair is likely to equal the cost of a new unit. They also expressed concern for me with the warm weather. Would definitely contact again!
Mark Worthington
Mark Worthington
22:49 31 Jul 21
Great service at an affordable price, especially for an after hours/weekend service. Aaron was great at communicating before coming and while he was here. He let me watch when I wanted and learn a little while he explained what the issues were. I would absolutely recommend these folks to anyone.
Holly Choate
Holly Choate
13:18 22 Jul 21
We want to describe the excellent experience we had today with Miller Oil. Today we had our HVAC unit serviced by Jesse. He was personable, polite, knowledgeable, and very informative about all aspects of our unit. He was timely in getting to our house, and he answered all of our questions about our Carrier HVAC unit. Cannot be more pleased with the service Miller Oil has provided. Miller Oil is our choice now, and we thank you, Jesse!
Holly Choate
Holly Choate
21:14 21 Jul 21
We want to describe the excellent experience we had today with Miller Oil, juxtaposed against the experience we had with the installers of our unit (whose name will not be said). Our installers had immediately put us on a yearly service charge, but we felt it excessive, and declined. Five years after installation, we felt we needed to have our unit serviced, but the installers of our unit would not return our calls after we questioned their high annual service fees, which were excessive. We want to thank Miller Oil, and Jesse Sloan, for helping us, as our filter needed changing, etc. As our choice for an outside company, we could not have been more pleased. Today we had our unit checked over by Jesse. He was personable, likeable, and very informative about all aspects of our unit. He was timely in getting to our house, and he answered all of our questions about our Carrier HVAC unit. Cannot be more pleased with the service Miller Oil has provided. Miller Oil is our choice now, and we thank you, Jesse!
sheri Williams
sheri Williams
02:30 14 Jul 21
AC went out, a friend referred us to Miller, called them up and they sent out Jesse the same day. He was great, in no time he found the issue and had us up and running. Would highly recommend. Again thanks to Jesse on a great job. Super courteous, knows his stuff.
Bernard Nuber
Bernard Nuber
19:51 01 Jul 21
Water was leaking from the ceiling in the master bedroom. Called Miller's heating and air. They dispatched a tech the same day (I really appreciated that). Tech Aaron Brunson came to my house 2 hours after I called. He was professional, respectful of my home, knew immediately how to proceed and was able to fix the leaking a/c unit quickly. He kept me informed what was going on and how he proceeded, instead of the other company I had last month who was only interested in pushing a complete a/c install on me. I was also very surprised at the cost of the repair. Much lower what some other companies wanted. Thank you Aaron and thank you Miller's Heat and air. Next issue I have, you will be the first to call.
VB Helen
VB Helen
14:55 30 Jun 21
Miller's Heating and A/C is the best! Aaron explained everything about my A/C system, what was wrong, and helped me decide the best option for replacement. Install went perfectly thanks to Bruce and Ian who are very skilled. Olivia coordinated everything and was so pleasant to work with. The whole team did an amazing job. I highly recommend Miller's!
Kari Roth
Kari Roth
19:27 23 Jun 21
Not only was Miller’s Heating and Air Conditioning very professional, knowledgeable, and accommodating, but their team was extremely personable and kind. Between speaking to Will, Ann, and Aaron - all 3 were absolutely so helpful and amazing with fitting me into a packed schedule so they could assess what was wrong and get my AC back up and running. I’m so appreciative of their hard work and not only would recommend them to anyone looking for an awesome HVAC company, but will only be using them in the future.
Brian Hayner
Brian Hayner
21:32 08 Jun 21
So My air decided to quit working on a 90 degree day and Miller's was the only company that could see me the same day. Aaron was dispatched to my house within hours. He walked me through my options and explained it clearly and easily understandable. My system was old, but he got it to run to cool of f the house until I could get the new system installed. Highly recommend this company and ask for Aaron Brunson as your technician.
Corgi Vision
Corgi Vision
20:31 12 May 21
Jake came out and diagnosed our system as we were looking for a second opinion. He was extremely thorough and explained the process as he went through. He almost immediately came to a different conclusion than our first diagnostic from a different company and he was able to repair the system and getting it running again quickly without having to replace any costly parts or the whole system. We will definitely call him if we have issues in the future.
Judy Burke
Judy Burke
19:26 06 May 21
Aaron was a pleasure to work with on our annual boiler maintenance service. He was courteous and punctual and very easy to talk to. He even took the time and trouble to increase the thermostat on our new water heater when I mentioned I was nervous about attempting it. It’s very nice to encounter a technician so helpful. Thanks, Miller’s and Aaron!
toria eleazer
toria eleazer
21:23 05 May 21
Aaron, the service tech was super informative and shared what was going on with our unit so I felt confident in deciding what steps to take to resolve our HVAC issues. I highly recommend this company and will use them again without second thought. Super professional and extremely knowledgeable. 10 out of 10 company.
Mark Anderson
Mark Anderson
17:32 05 May 21
A great company! I called in the morning and they had a technician out in the afternoon. He was extremely pleasant and super knowledgeable. I fix many things myself and would call them again if needed.
Kayleigh Neal
Kayleigh Neal
19:17 06 Apr 21
Aaron was the technician that came to do a regular service check on our HVAC. He was incredibly friendly, polite, knowledgeable, and professional. He called 15 minutes before arriving to let me know he was on his way and even made sure it was okay that he parked in the driveway when he arrived. He went above and beyond my customer service expectations and he even remembered coming out here last year by telling me he remembered our cats! A wonderful company and by the looks of other reviews, they have nothing but friendly and helpful technicians.
Alphonso Williams
Alphonso Williams
21:03 30 Mar 21
As soon as I called Miller's, Pat was so friendly and answered all of my questions with no hesitation, I knew was in good hands. She informed me that Jessie would be taking care of my issue and he arrived very quickly. Jessie was just great, very friendly informative and understanding. There's no question that I will be doing business with this company 🙏🏾
Brandon Rued
Brandon Rued
23:03 24 Mar 21
My boiler system needed a repair, as it was leaking natural gas. The customer service representative scheduled me their next available appointment, short notice. My technician, Ryan, was very knowledgable about the system, did the repair quickly, and since I recently acquired the property he went over the details of how my boiler worked and how to maintain it. Additionally he checked some wires that were exposed near the boiler to ensure there was no electricity running through them, and assisted me in diagnosing what was wrong with my gas fireplace which wasn't lighting, at no charge! I've never had this great of customer service from a home service company. I will be using Millers for all of my future heating and cooling needs. Great experience and fair prices!
Brandon Merritt
Brandon Merritt
15:04 17 Mar 21
We attempted to swap thermostats in our new apartment, and an error message populated for redundant wiring. I called Millers HVAC in the afternoon and was able to get an appointment early next morning. The repairman Jesse was extremely professional and efficient. Overall, very satisfied with the service.
Ashley Deal
Ashley Deal
19:47 25 Feb 21
Aaron came by today to service my HVAC. He is very knowledgeable and friendly. Aaron was able to show me problems I didn’t even know existed (which explained a lot about other issues I was having in my home). He offered solutions and took his time to explain the process and resolve my HVAC issues promptly. Aaron is professional courteous and extremely helpful, a serious asset to Miller Co! Thank you Aaron!!
Jenna Rae
Jenna Rae
18:24 25 Feb 21
Aaron was the best!! He called before he came and was right on time. Super knowledgeable and thoroughly explained each step of what he was doing/looking for. Extremely helpful when it came to choosing a unit and offered very quick install date also! I feel very comfortable & confident thanks to Aaron!
Jessica Phillips
Jessica Phillips
01:25 19 Feb 21
Aaron was the ultimate pro in helping us understand why our brand new house wasn’t heating evenly; not to mention on time, professional and courteous. He took one look at things and knew exactly what to do and how to do it, even taking pictures to show us what he was talking about. We wouldn’t trust anyone else! He knew inspection codes and how to fix mistakes others had clearly neglected, and finished up by mentioning their maintenance plans they offer. We passed his name along to everyone in our neighborhood!
Liama Dean
Liama Dean
22:07 15 Feb 21
Aaron, our technician was wonderful. He arrived within the window of time promised. He took time to fully explain the problem and offered 3 options, based on cost, with what to do for repairs. He left the place clean. Also, I received 2 calls from the office letting us know when to expect him. The office staff is kind and helpful too! Bravo, Miller Oil!
Debbie Gross
Debbie Gross
12:43 06 Feb 21
Jesse came out to repair our 60 plus year old heater. He was professional and walked us through every step. We are very pleased and will definitely recommend Miller's to everyone. What a lifesaver Jesse was.
Desiree Lilley
Desiree Lilley
21:21 14 Jan 21
Jesse was awesome he repaired my tankless water heater. Responsive time was superb. I called in to get service and got fitted in the schedule the same day. I will be so happy to take my hot showers again. Thank you Jesse for your professionalism and thank you Ms. Pat for getting me booked so quickly.
Kalikasan79
Kalikasan79
18:02 13 Jan 21
Our heat cut our last night and was just pushing cool air. Contacted Miller's first thing in the morning and Aaron was sent to help us out. He was communicative, informative, professional, and very helpful. He explained and showed the source of the issue and presented viable options of service to fix the problem immediately and in the long run. We appreciated his professional suggestions and are pleased with the work he did to fix the heating issue! Definitely recommend Miller's and are very satisfied with Aaron's service!
Robin Altice
Robin Altice
23:14 22 Dec 20
Awesome service and knowledgeable technician! My boiler system was not working at all - and is “vintage” so it’s hard to find someone who can repair it on short notice. Not only were they able to work me in for same day service, they sent a Sr. Tech who quickly figured out the issue and got things working again.
D Richards
D Richards
22:21 10 Dec 20
The team took our concerns to heart. They were very professional and responded quickly to any concerns or questions. Options were explained thoroughly. We are very pleased with the turnaround, quality and professionalism of the team.
Lucas Bundy
Lucas Bundy
01:02 04 Dec 20
Aaron is a knowledgeable and trustworthy technician, he was able to help us maintain safe and efficient heating and cooling systems at our residence and Investment properties. 5 star employee, at a 5 star Company.
Eric Davis
Eric Davis
23:21 17 Nov 20
I was very happy with the service that Aaron provided! He explained very clearly and in great detail what the issues were with our air handler. He was very responsive, and answered all of the questions my wife and I had. Would highly recommend Aaron, and Miller's for your Ac needs.
Cheyenna Smith
Cheyenna Smith
17:43 13 Nov 20
From the time I called to request an appointment and when they were able to order a part for me and send out a technician was very fast. Their staff is very communicative and thorough, which is greatly appreciated these days. Jesse the technician called to give me a heads up when he was on his was, was very professional, friendly, and accommodating.
Jeremy Panganiban
Jeremy Panganiban
16:05 06 Nov 20
Contacted Millers for the first time to help me with problems I was having with the boiler system. They were quick to identify the issues and helped me better understand how the system worked. They scheduled the service in a timely manner, the service tech showed up on time, was very knowledgeable and experienced. Only wish the previous homeowner used Millers to begin with.
Catherine Fletcher
Catherine Fletcher
17:56 26 Oct 20
I was having trouble with my hot water supply. The dispatcher got a tech, Ryan, out to me within an hour. He was polite and efficient in diagnosing the issue: a broken valve. The service was great and affordable.
John Buffington
John Buffington
18:29 16 Sep 20
The technician was curtious, professional, and attentive to detail. Arrived on time with even a prior phone call to alert me to his pending arrival. There were no issues that need improvement nor attention.
JEnnifer Williams
JEnnifer Williams
16:48 16 Sep 20
On time, and very knowledgeable.
Joyce Beane
Joyce Beane
15:34 15 Sep 20
Jesse is always polite clean professional and I always request him. Thank You all.
Lem Moody
Lem Moody
16:52 04 Sep 20
Had diagnostic service done, Technician very knowledgeable and provided good explanation of the problem
Jeremiah Still
Jeremiah Still
15:09 18 Aug 20
Aaron arrived on time, addressed all my concerns, and followed Covid safety recommendations. He provided outstanding professional service!
Ray Columbia
Ray Columbia
19:09 02 Mar 20
Jesse the service man was here on time, went through my system and did a great maintenance. He's very friendly and knowledgeable. Strongly recommend Millers they've taken care of since 1975!
Lisa Murphy
Lisa Murphy
18:36 26 Feb 20
Aaron, our tech and preferred tech, is excellent and friendly. He is knowledgeable, on time, considerate and always takes the time to throughly explain everything to us and answer any question we have.The office staff is awesome and the pricing and plans are the best in the area. The company merger, or change, did not make any impact on us, which is an achievement most companies can not manage.Please ensure Aaron receives an official pay on the back for his effortless efforts, he is very much appreciated here on Sherry Ave!Thank you,Kudos!
Alvin Lapitan
Alvin Lapitan
14:28 20 Feb 20
Just purchased a home in Norfolk. Miller's was the company the prior owner was using for its annual maintenance. I called them up, to continue and talk about my plans and options, and everyone I spoke with was awesome. A big shout out to Ms. Pat, as I spoke with her the most and all conversations were great. The senior service technician, Aaron Brunson, called me prior to coming out, showed up on time and was professional and nice throughout the whole interaction. I have no prior experience with an oil boiler, so he took the time to explain the whole system and what he was going to do. I'm definitely going to be utilizing them for my needs!
Rose Knight
Rose Knight
14:12 14 Jan 20
I LOVE this company. Mike did an excellent and very thorough job of servicing both of our units while simultaneously teaching my son and I about the features of our units. Thank you so much for your honest and efficient service. We will definitely be calling Miller Air Conditioning & Heating in the future.